Repairs & Maintenance
Should you experience any problem with either the structure or contents (provided by the landlord) of the
property, please contact our dedicated property manager.
In certain circumstances, and normally where any work required is substantial, either in terms of cost or magnitude, it may be necessary to obtain more than one quotation from contractors, or to instruct a surveyor to assess the nature of the problem so that it can be resolved effectively.
Please NEVER instruct a contractor yourself as the cost of doing so will not be covered by your landlord our ourselves.
If a contractor attends to a problem that you have reported and the fault is due to lack of care or misuse by you or other tenants occupying the property, you will be charged for the cost of putting it right.
It is very much in your interests to be available for appointments made with contractors in order that repairs can be carried out as quickly as possible. If you fail to keep an appointment made with a contractor, then we may charge you the costs of the contractor’s abortive visit.
The Emergency Helpline is only available out of office hours between 5.30pm and 9am Monday to Friday
and ALL weekend and is there to assist you in the event of a real emergency. When telephoning the
Emergency Maintenance Helpline please give as much information as to the type of emergency. You will need
to give your name, full address and contact telephone numbers.
PLEASE NOTE THAT INFORMING THE EMERGENCY HELPLINE OF A PROBLEM DOES NOT MEAN THAT THE PROBLEM WILL BE DEALT WITH OUTSIDE NORMAL WORKING HOURS. THE HELPLINE IS PROVIDED PRIMARILY TO DEAL WITH REAL EMERGENCIES – FOR EXAMPLE GAS LEAKS OR MAJOR WATER LEAKS. STANDARD MAINTENANCE REQUIREMENTS SHOULD BE REPORTED DURING NORMAL WORKING HOURS.
Maintaining The Property
The tenant is responsible for normal household maintenance at the property i.e. replacing light bulbs, cleaning
windows, cutting lawns, maintaining hedges, borders, keeping all guttering and drains clear from leaves and
blockages, the removal of such pests as fleas, ants, wasps, etc. and any other tasks that are considered normal
If there is a garden with your property you must keep it in good seasonal order. You must not uproot established trees and shrubs and you must not remove lawns as already laid at the commencement of your tenancy.
If you share a common entrance to your property with other residents you are required to keep this areas, and any other shared areas at the property clean and tidy and, in particular, free of rubbish and unwanted mail. It is particularly important that you keep shared entrances and exits clear and clean and tidy – this could be your escape route in the case of an emergency.